- Returns Policy
We always aim to provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
1.1 If you receive goods which do not match those that you ordered, you should contact us within 7 working days to arrange collection and return. You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned goods. We are responsible for paying return shipment costs if goods are returned for this reason
1.2 If any goods you have purchased have faults when they are delivered to you, you should contact us within 7 working days to arrange collection and return. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned goods, the price of the goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods. We are responsible for paying return shipment costs if goods are returned for this reason
1.3 If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to us within 7 working days and arrange collection and return. Upon receipt of the returned goods, the price paid by you will be refunded to you through the payment method used by you when purchasing the goods. We are responsible for paying return shipment costs if goods are returned for this reason
1.4 We reserve the right to exercise discretion with respect to any returns under these Terms and Conditions. Where you have been entitled to any multi-buy discount or free offers due to the size or value of your order exceeding a certain quantity or amount, and any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that offer at your cost or charge you for the goods retained by you at the full price quoted on this site. Your statutory rights are not affected.
Taxes and import duties
Our prices include VAT at the current rate. If your delivery address is within the Singapore, no additional taxes will be charged to you. If your delivery address is outside of the Singapore you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
Please note that when shipping goods to outside Singapore, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you at an address outside of Singapore, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
I want to make a complaint
If you are not completely satisfied with the level of service you receive, please do let us know by emailing at firstname.lastname@example.org.
To acknowledge your complaint within 7 working days
To deal with your complaint fairly, effectively and confidentially
To keep you updated on the progress of your complaint
Changing or cancelling an order
If you would like your order changed after you have placed it then please contact us via email as soon as possible and we will do our best to meet your request. However depending on when the item was packed then it may not always be possible to change an order.
We operate a no refund policy and as such will not be able to refund any orders once transaction has been made.